Frequently asked questions

In the Gilli-Express app, on any phone or computer. Choose what you need, set your address on the map and follow your rider live. The website is for information and partner sign-ups; it does not take orders.

Gilli-Express is a network of on-demand marketplaces in one app. Customers post what they need — a plumber, a ride, a tutor, a delivery — and nearby verified providers respond with offers, so you can compare, book, track and pay in one place.

We are launching city by city, starting with Lahore and expanding across Pakistan, Bangladesh and the Middle East. Join the early-access list and we will notify you when your city goes live.

Every provider completes identity verification (CNIC / national ID), phone verification and a profile review before going live. Ratings and reviews from real bookings keep quality high over time.

Browsing, posting requests and comparing offers is free for customers. You only pay the price you agree with the provider for the job.

Create a free provider profile, choose your marketplaces and service area, and start receiving job requests near you. You set your own prices and working hours.

Cash, bank transfer, debit/credit cards and popular mobile wallets, depending on your country and the provider. Online payments are held securely until the job is confirmed complete.

Contact our support team through the app, WhatsApp or phone. We mediate disputes, and providers with repeated complaints are removed from the platform.

Yes. Business accounts can add team members, manage multiple service areas and see all bookings in one dashboard. Contact us for enterprise and franchise onboarding.